Thanks to the compressive properties of froth , mail - order mattresses have become a big business in late years . troupe like Casper and Tuft send rolled - up bottom to consumer , who typically have 30 to 100 days to literally sleep on it before commit to the purchase .
While most seem satisfied , a percentage end up sending the mattress back for a refund . The problem is that it ’s difficult to roll a relax mattress back up into a shipping tube . In curt , an manufacture build on promise easy return ca n’t often accept the return ware . So what chance ?
Maggie Koerth ofFiveThirtyEightrecently investigate . She purchase a mattress from Tulo , and , like many consumer , decide the firmness was n’t to her liking . She want to switch over her average - firm for a firm . The company told her she was best off simply donate the mattress to a openhearted organization , though it was fundamentally hers to do with as she wish .
suppose of reselling it , she finally trip across a third - company service , Sharetown , that ’s growing in popularity among mattress company . Sharetown is a networking tool that connects a mattress retailer with a resale factor . The federal agent picks the mattress up from the customer and resells it via a residential district web site like Facebook or Craigslist . If it sells , everyone gets a cutting off . ( Except the client , who receive a refund from the mattress company . )
But not all mattress companies take this approach . Others , like Tuft & Needle , urge consumers to donate their unwanted mattress to a local Polemonium caeruleum or recycle it . Then they process a repayment once the customer has delivered proof , like a contribution reception . Theypromiseto enlist a third political party to handle pick - up if necessary . Casper has a similarpolicy .
If all else fail , companies sometimesencouragebuyers to donate to a friend or family member or just give it away for free .
So does anyone actually essay to gormandise their rejected mattress back into a boxwood and present it right back to the company ? At least one guy did . Early on , Tuft & Needle establish that someone was able-bodied to execute this challenging task . He then billed the company $ 300 for cargo ships .
[ h / tFiveThirtyEight ]
