Comcast has been drag in a legal struggle since 2016 regarding potentially deceptive commercial enterprise practice fence its “ Service Protection Plan”—a $ 6 a month program which covered almost nothing . But as an amended complaint recently filed by the Washington state attorney general aver , Comcast did n’t just dupe customers , it may have signed them up for the program without their knowledge .
You might anticipate such a plan to , uh , protect the divine service a customer is paying for , by decreasing or eliminating the toll of repairs in the event something go haywire . Not so ! The fine print of the program excludes in - paries wiring and some outside wiring . This led the attorney superior general to resolve that the plan “ only hatch the technician inflict the customer ’s mansion and declaring that the customer ’s equipment is break up . ”
That being the face , who would sign up for such a thing ? As the charge , reportedon by Ars Technica , states(emphasis ours ):
Many of the presuppose “ sales ” of the SPP by Comcast never occurred . Rather , Comcast deceptively added the SPP to many of its Washington client ’ accounts without their knowledge or consent . On many occasions , the SPP was not even mention by Comcast to the customer on the telephone call where the SPP cut-rate sale allegedly occurred . On other occasion , the client was provide the SPP and refused it , yet Comcast deceptively added the SPP to the customer ’s account statement . These case of delusory practice session occurred in over 50 % of a random sample of SPP registration look back by the State .
In illustration where Comcast did in some way note the SPP before recruit a client , the complaint claims that “ Comcast employee oftentimes tell Washington customers that Comcast was add together the SPP to the client ’s account for free , ” which it did not . In total , the attorney full general claims Comcast break the state ’s Consumer Protection ’s Act “ over 1.8 million sentence . ”
Charging grand of customers for a programme they did n’t sign up for is n’t the only thing Comcast has allegedly done to realize its title asAmerica ’s Most - Hated Company . The internet goliath has already been accused of everything frominjecting rogue codeinto its websites its customers visit tosabotagingsmall contender . Comcast even oncealteredthe billing statement of a client , rendering “ Ricardo ” as “ Asshole . ”
If the nett disinterest debate has seemed academic to you so far , all you necessitate to know is that if repealed , companies like these will hold even more power .
[ Ars Technica ]
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